1. How do I create an account?
To create a new account in the site you only need a valid email address to access. Fill in the data in the account creation section, following the detailed instructions on the page.
2. How do I keep my data secure?
To keep the integrity of your account, we recommend that you choose a unique password and keep it secret. Also, make sure that you do not save your data automatically and that you log out every time you use a device that does not belong to you. We have taken all security measures to ensure that your personal data is secure. If you suspect that another person knows your access data change the password of your account immediately.
3. How can I place an order on the site?
In order to place an order online on the Site, the Customer / Buyer must follow the following steps:
a) to authenticate (optional - to have special benefits, dedicated to clients who have an account on Tonerworld.ro)
b) search in the search field the desired product and add it to the Cart. The added products will be displayed in the mini shopping cart at the top of the site.
c) to select the payment method: Payment method, Online with Card or Refund on delivery.
4. How do I find out where my order is online?
Each order placed on the site will be assigned a unique order number, a number that can be used to track and identify it.
Also, when you order, you will receive a unique AWB number.
5. How can I return the products?
The customer can return the product, for any dissatisfaction. The only exception is the products ordered incorrectly (another model) and unsealed. They no longer have a guarantee. In order to return a product, the customer has the obligation to complete the Return Form on the Tonerword.ro page and to provide as much data as possible, including pictures with the cartridge bar code or the error message displayed by the printer.
6. My order was canceled.
The Seller may cancel the Order made by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim the other damages.
7. How can I recover my password?
To recover the password, please access the "I forgot the password" link which is under the "Authentication" button. Later you will be invited to enter your e-mail address in the text box, and soon you will receive an e-mail with the new password.
8. How can I pick up the order myself?
For the personal lifting of an order, we invite you to our point of work from 38A Street Sobarilor, only after your order has been placed online and confirmed by our operators.
9. Why not find a product on the site?
If you do not find a product on our site, please write to us at firstname.lastname@example.org and we will try to find the product as soon as possible at one of our partners.
10. How do I use my accumulated points?
Before completing an order, you have the option of using your points, in whole or in part, to save money.
11. How can I leave a review?
Because your opinion matters, please enter the customer review section on the right side of the site and leave us your suggestion, complaint or opinion.
You must add at least one product to compare products.
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