Terms and Conditions

RGPD - May 25, 2018

We have your contact information because you purchased products from our company and / or you have registered with one of our websites, sent us a message on the contact page or you personally communicated to us on the occasion of visits to our locations or by phone.

Our responsibility in this relationship also involves the way we take care of your personal data. As of 25 May 2018, therefore, we will align ourselves with the European standards in force on the processing of personal data and the free movement of such data as set out in the General Data Protection Regulation (GDPR) 2016/679 / EU protection of personal data).

The purpose for which we process personal data:
SC Decoses Life SRL processes your personal data for the following purposes:
* fulfillment of the obligations and the rights arising from the contract with you, if any;
* legal obligations;
* achievment of some legitimate interests of the SC Decoses Life SRL for your benefit, such as:
   - commercial purpose;
   - assessing your degree of satisfaction;
   - determining / evaluating your interests by automatic means or not, in order to offer you the most appropriate products and services;
   - performing of statistical analyzes without creating individual profiles in order to continuously improve our products and services.

Personal data collected and processed by the SC Decoses Life SRL will be disclosed to third parties only if there is a legal obligation to do so.
Any processing of your personal data for purposes other than those mentioned above will be made only with your prior written consent.

Your Rights
The new Regulation confers more rights on individuals processing personal data:

The right to be informed is your right to receive information about which personal data are we processing, the purpose of processing the data, the target data categories, the recipients to whom your data comes through, or the rights you have in compliance with the legislation on the protection of personal data and the conditions under which it may be exercised;

The right of access means that you have the right to obtain confirmation from us should we process your data or not, and if so, we give you access to this data and information on how it is processed;

The right to portability refers to the fact that you can receive your personal data in a structured format that can be automatically read and the right to be transmitted to another operator directly;

The right to opposition is your right to oppose the processing of your personal data when this is of interest to you or to our legitimate interest;

The right to rectification refers to the immediate correction of your personal data, if they are not true or have changed in time;

The right to delete / the right to be forgotten means you have the right to delete the data collected without delay in any of the following situations: they are no longer necessary to the purposes for which they were collected, you have withdrawn consent and there is no other legal basis for processing, you oppose processing, data was collected illegally, data must be deleted for compliance with a legal obligation;

The right to restrict processing can be exercised if the accuracy of the data is challenged for a period of time;

The right not to be the subject of an individual decision gives you the possibility to request and obtain the withdrawal, cancellation or reassessment of any decision based exclusively on the processing by automatic means (including profile creation) that produce legal effects to you;

The right to address to the judiciary or the National Supervisory Authority for Personal Data Processing may be exercised if we have breached any of the rights guaranteed by applicable law in the field of personal data protection, you have claimed misconduct and we have not rectified referral within the legal deadline.

Contact and support for your personal data

All of these rights may be exercised by a written, dated, signed and forwarded application by:

    * post office at the company headquarters: str. Urusagului, nr 17, Floresti, Cluj County;
    * phone at +40 757 866 379 from Monday to Friday between 10:00 and 16:30;
    * email to info@tonerworld.com 

In addition, as of May 25, 2018, you can send any questions or dissatisfaction to info@tonerworld.ro and if you believe that we have violated any rights in this matter, please contact us as soon as possible by phone on +40 757 866 379 from Monday to Friday between 10:00 and 16:30. If we do not resolve your request within the 30-day legal deadline, you can contact the National Supervisory Authority for Personal Data Processing.
Last but not least, we undertake to enforce all technical and organizational measures to ensure the security of your personal data, protect them against unauthorized destruction, modification, disclosure or unauthorized access.

For our commitment to personal data security, please read Privacy Policy, which is an integral part of the Terms and Conditions.

For the way we use cookies, please read Cookie Policy, which is an integral part of the Terms and Conditions.

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If you have a complaint about a product or service purchased from https://www.tonerworld.ro, please visit the following link:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

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1. E-commerce

All materials, products and services of SC Decoses Life SRL offered on the www.tonerworld.ro web pages are provided based on the Terms and Conditions. Use (visiting or ordering products) of this site implies acceptance of these terms and conditions.

The www.tonerworld.ro site provides its customers with quality products from a wide range of supplies and printer accessories.

2. Copyrights

The content of this site - texts, images, logos, graphics, databases - is the property of SC Decoses Life SRL and is protected by copyright law (Law 8/1996). Use without SC Decoses Life SRL of any of the items listed is punishable under the laws in force.

3. Confidentiality

According to the requirements of Law no. 677/2001 on the Protection of Individuals with regard to the Processing of Personal Data and Free Movement of such Data, as amended and supplemented and of Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, SC Decoses Life SRL has the obligation to safely manage and for the specified purposes only, the personal data you provide us about you, a member of your family or another person. The purpose of data collection is: economic-financial and administrative management, on-line trade, supply of goods and services, marketing activities. You are not required to provide the data, which is necessary for the purpose mentioned above. Your refusal determines your non-enrollment among our customers and recipients of our products and services. The recorded information is intended for use by the operator and is not communicated to any other recipient. According to Law no. 677/2001, you have the right to access, to interfere with the data, the right not to be subject to an individual decision and the right to appeal to the court. At the same time, you have the right to oppose the processing of your personal data and to request the deletion of the data. For the exercise of these rights, you may address us with a written request, dated and signed at SC Decoses Life SRL, with headquarters in Str Urusagului, nr 17, Floresti, Cluj, Romania, or by email info@tonerworld.ro. You are also granted the right to appeal to the courts. If any of your data is incorrect, please inform us as soon as possible.

The personal data entered by the user of our services will be used only for the stated purpose of this site. The information contained in the order form is required to confirm the orders, deliver the ordered products to the addresses requested by the customer. SC Decoses Life SRL does not offer, sell or exchange email addresses, does not disclose your e-mail address to others without your explicit consent. We will send the bills both in electronic and printed form, along with the products.

4. Disclaimer

The marketing and distribution activity of the site's offer is conditional on the correctness of the data provided by the customer in the order form. SC Decoses Life SRL can not be held responsible in any way for the various damages or damages resulting from the failure to order. The maximum amount of the obligations to any customer in the case of non-delivery or inappropriate delivery is reduced to the amount of the amounts collected from the respective customer.

5. Warranty

"The consumer has the right to notify the trader in writing that he renounces the purchase without penalty and without invoking a reason, within 10 working days of receiving the product." Art. 4, b Cap. I, ORDINANCE no.130 of 31 August 2000 regarding the legal regime of distance contracts.

Customers at www.tonerworld.ro can return the purchased products in the original unopened package within 10 business days of receipt, without penalty and without any reason. Product returns will be made at the expense of the customer, using the same shipping service as the delivery shipment.

6. Order and availability

After placing an order on our site, you will be contacted as soon as possible if the order can not be honored within 48 hours.

All orders placed on www.tonerworld.ro will be honored in the shortest time, preceded by the confirmation email. We do not take responsibility for delays in fulfilling our obligations due to reasons beyond our control. If we can not meet your request, we'll let you know as soon as possible.

All orders can be made within the available inventory limits.

7. Payment Methods

For payments made from Romania, we offer the following ways: Bank Transfer, Refund, PayPal, Bank Card

For payments made outside of Romania we offer the following ways: Bank Transfer, PayPal and Bank Card

Payment by Bank Transfer

If you do not have a debit / credit card or your card is not accepted for online payment, you can pay for products by simply banking. The order will be processed after receiving payment confirmation and notifying you by e-mail (or by telephone exception) of the order delivery.

The delivery of the goods is made after the confirmation of payment of the proforma invoice, in one of the following accounts:

Company name: SC Decoses Life SRL

Account RON: RO17BTRLRONCRT0CL4139001 Transilvania Bank CLUJ NAPOCA ROMANIA

Unique registration code: CUI 44384167

Nr. Trade Register: J12 / 2662 / 2021

If the correct and complete data is not filled in, the funds transferred to www.tonerworld.ro will not be able to enter www.tonerworld.ro and will be returned to the payer so that the order can not be confirmed.

Orders completed and unpaid within 5 days will be automatically deleted from the ordering system of www.tonerworld.ro

Correspondence Payment Refund

After completing your order at www.tonerworld.com, you will be contacted by one of our operators who will arrange delivery details with you. Delivery time: 48h maximum from order confirmation. Delivery by courier is available throughout Romania. Payment is made upon receipt of the package at the customer's home.

Payment through Paypal

Beginning with November 2013, you can pay using the world's largest payment processor

Payment by Bankcard

Also starting November, we've implemented the Card Payment Platform so you can enjoy faster and more secure transactions using your Visa, Visa Electron, Mastercard or Maestro

8. Delivery of products

Our delivery capacity may be restricted or hindered by local, unexpected and independent conditions. If you do not receive the order at the due date or if any delivery problem occurs, please contact us at info@tonerworld.com or on 0757 - 866379 0757-TONERW

9. Links to other websites and services

www.tonerworld.ro contains links to other websites that are not under the control or administration of SC Decoses Life SRL. These links are only offered to you to help with SC Decoses Life SRL is not responsible for their content.

10. Litigation

Disputes arising between users of this site and SC Decoses Life SRL will be settled in a friendly manner. If the conflict is not resolved, the jurisdiction lies with the Romanian courts.

11. Complaints

For any complaints concerning the products offered by www.tonerworld.ro, please address to SC Decoses Life SRL on info@tonerworld.ro, or call 0757866379.

This site is owned and administered by SC Decoses Life SRL, registered in Romania, headquartered in Urusagului street, no 17, Floresti, Cluj, Romania.


In order for TonerWorld to be able to offer the best prices to its customers, the brands of our products that we sell may differ at a certain time, but the products benefit from the same warranty.